Privacy Policy

Last Updated: 09/23/2024

Welcome to SpinLabAi, a web application provided by Mohr Performance ("Mohr Performance," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, protect, and otherwise manage your personal information when you use SpinLabAi, including any content, functionality, and services offered on or through SpinLabAi. Please read this Privacy Policy carefully.

By providing notice of changes to this Privacy Policy and offering you the opportunity to review and understand the updated terms, we aim to ensure transparency and accountability in our data handling practices. We value your privacy and are committed to protecting your personal information by applicable laws and regulations. If you have any questions or concerns about changes to this Privacy Policy, please don't hesitate to contact us.

Consent

By accessing SpinLabAi and using our services, you provide explicit consent to collect, use, and disclose your personal information as this Privacy Policy outlines. Your consent is fundamental to our ability to effectively provide you with our products and services.

You have the right to withdraw your consent for collecting, using, and disclosing your personal information at any time, subject to legal and contractual restrictions and reasonable notice. However, please note that withdrawing your consent may impact our ability to provide you with certain products, services, or information. Therefore, you may be unable to access certain features on our website or services. If you choose to withdraw your consent, we will inform you of the implications of such withdrawal.

Additionally, you can opt out of receiving marketing or promotional communications from us, including emails or text messages. You can opt out by following the unsubscribe instructions in any such message or by contacting us using the contact information provided in this Privacy Policy. Please note that even if you opt out of electronic marketing or promotional communications, we may still contact you with important transactional or administrative information about your account.

To withdraw your consent or for any inquiries regarding consent, please get in touch with our privacy department at support@spinlabai.com. When contacting us to withdraw your consent, please specify the personal information you no longer wish us to collect, use, or disclose.

If you withdraw your consent, we will inform you of any implications or limitations that may affect your use of SpinLabAi services. We are committed to ensuring you understand the consequences of withdrawing your consent and will work with you to address any concerns or questions.

Your consent remains valid until you revoke it. If you choose to withdraw your consent, we will cease collecting, using, and disclosing your personal information, except as required or permitted by law.

Your continued use of SpinLabAi services following any changes to this Privacy Policy constitutes acceptance of those changes and agreement to abide by the updated terms, including any changes to the collection, use, or disclosure of your personal information.

Personal Information We Collect

We collect personal information to provide you with SpinLabAi services effectively. This includes:

• Identity and Contact Information: This includes your name, email address, phone number, and any other contact details you provide. These details help us to identify you and communicate with you effectively.
• Financial Information: If applicable, we may collect financial information such as credit card details for payment processing purposes. This information is securely processed through our payment processor, Stripe, and is used to facilitate transactions related to SpinLabAi services.
• Authentication Details: We may collect information to authenticate your identity, such as the email address and password used to log into your account or register your profile. This helps to ensure the security of your account and prevent unauthorized access.
• Interaction Information: Information you provide during interactions with us, whether online, by phone, in writing, or otherwise, such as when you contact our customer services or receive customer support. This may include feedback, opinions, and issues you encounter using SpinLabAi services.
• Other Personal Information: We may collect different personal information with your consent or as permitted or required by applicable law. This may include demographic information, preferences, or any additional information you choose to provide.

We follow industry-standard practices to protect the personal information submitted to us during transmission and after receiving it. However, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

Limitation on Collection

We adhere to a strict policy of limiting the collection of personal information to only what is necessary for the purposes outlined in this Privacy Policy. We will not collect any personal information from you unless it is voluntarily submitted and we have a legitimate reason for doing so. Therefore, if you choose not to provide you with certain personal information, it may limit our ability to provide certain features or services.

We will limit our collection of your personal information to only those details necessary to fulfill the purposes for which it was collected unless you have otherwise consented. We are committed to maintaining your personal information's accuracy, confidentiality, and security according to relevant privacy laws and regulations.

Reasons for Collection and Use of Personal Information

At SpinLabAi, we collect and use personal information primarily for the following purposes:

• Understanding Customer Needs: We collect personal information to understand the needs and objectives of our customers, including potential customers, to assist them in achieving their goals effectively.
• Determining Eligibility: Personal information is collected to determine eligibility for accessing SpinLabAi products and services.
• Providing Products and Services: We collect and use personal information to provide SpinLabAi products and services to our customers, ensuring their needs are met effectively. This includes maintaining records of products and services provided to customers.
• Web-Based Data Analytics: Personal information may provide customers with web-based data analytics services, allowing them to gain insights and make informed decisions based on their data.
• Processing Payments: We collect personal information, including financial details, to process payments securely and efficiently for SpinLabAi services.
• Subscription Service Information: Personal information is collected and used with SpinLabAi subscription services, ensuring smooth and efficient delivery of subscription-based features and benefits.
• Partner Programs Participation: If customers agree to join SpinLabAi partner programs, personal information may be collected and used to facilitate participation.
• Inviting Customer Participation: We may use personal information to ask customers to participate in surveys or other opinion-gathering activities, enabling us to gather feedback and improve our products and services.
• Operational Improvement: Personal information may be used to operate and update SpinLabAi services, making them more responsive to the needs of our customers.
• Keeping Customers Informed: We collect personal information to inform customers about various matters related to SpinLabAi products and services that interest them.
• Aggregate Data Analysis: Occasionally, we may combine personal information with that of other individuals to create aggregate data that cannot reasonably be associated with an identifiable individual. This aggregated data is used for research, analysis, and reporting purposes to improve our products and services.

We are committed to maintaining the accuracy, confidentiality, and security of your personal information according to relevant privacy laws and regulations.

How We Share Your Personal Information

At SpinLabAi, we take the privacy and security of your personal information seriously. We only share your personal information in the following circumstances:

1. With Affiliates and Subsidiaries: We may share your personal information with our affiliates and subsidiaries for the purposes described in this Privacy Policy. These entities are bound by the same privacy standards and practices as SpinLabAi.
2. With Business Partners and Service Providers: We may share your personal information with trusted business partners, contractors, service providers, and other third parties who support the operation of our business or assist us in providing our products and services. These may include payment processors, identification and verification services, customer service providers, website hosting services, data analysis providers, and other similar service providers. We require these third parties to keep your personal information confidential and to use it only for the purposes we disclose to them by applicable law.
3. Compliance with Legal Obligations: We may disclose your personal information in response to subpoenas, court orders, lawful requests, or legal processes, including responding to government or regulatory requests, as required by applicable law.
4. Protection of Rights and Safety: We may disclose your personal information to protect against, detect, suppress, investigate, and take action regarding suspected or actual financial abuse, fraud, or other harmful, unauthorized, or illegal activity. This may include sharing information with law enforcement agencies, regulatory authorities, or other third parties as necessary.
5. Business Transactions: In the event of a merger, acquisition, financing, securitization, sale, or other disposition of some or all of our business assets to another organization, we may share your personal information as part of the transaction process, subject to confidentiality agreements and legal requirements.
6. Enforcement of Terms and Policies: We may disclose your personal information to enforce our rights, including the terms and conditions that govern our products and services, or to protect our property or the rights, property, or safety of you or others.
7. Other Purposes: We may share your personal information for any other purpose disclosed by us when you provide the information, with your consent, or as permitted or required by applicable law.

We are committed to ensuring that applicable privacy laws and regulations do any sharing of your personal information. We take appropriate measures to safeguard your personal information and ensure it is only shared with authorized parties for legitimate purposes.

Limiting Use, Disclosure, and Retention

At SpinLabAi, we are committed to limiting the use, disclosure, and retention of your personal information to the extent necessary to fulfill its collected purposes unless you have provided consent for alternative uses or disclosures or as required by law. We adhere to the following principles:

• Purpose Limitation: We will only use or disclose your personal information for the purposes outlined in this Privacy Policy unless you have provided consent for alternative uses or disclosures or as required by law.
• Data Minimization: We will only collect and retain personal information necessary for the purposes outlined in this Privacy Policy. We will only collect personal information that is reasonably required to achieve those purposes.
• Retention Period: We will only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected or as required by law. Once the personal information is no longer needed for the purposes for which it was collected, we will securely destroy or anonymize it to ensure it cannot be reconstructed or identified.
• Anonymization and Aggregation: We may anonymize or aggregate your personal information to create data sets that cannot reasonably be associated with an identifiable individual. We may use and disclose such anonymized or aggregated data for research, analysis, reporting, and other legitimate business purposes.
• Access and Correction: If you believe that any personal information we hold about you is inaccurate, incomplete, or out-of-date, you have the right to request access to, correction of, or deletion of your personal information. Please refer to the "Data Consent and Withdrawal" section of this Privacy Policy for details on how to contact us to request access to, correction of, or deletion of your personal information.
• Security Measures: We take appropriate technical, organizational, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. Please refer to the "Data Security Measures" section of this Privacy Policy for details on the security measures we have in place.

We are committed to ensuring that your personal information is used, disclosed, and retained by applicable privacy laws and regulations. If you have any questions or concerns about how we limit the use, disclosure, and retention of your personal information, please get in touch with us using the contact information provided in this Privacy Policy.

Storing, Processing, and Transferring Your Personal Information

At SpinLabAi, we take the necessary steps to ensure that your personal information is stored, processed, and transferred securely and complies with applicable privacy laws and regulations. Here's how we handle these aspects:

1. Storage: Your personal information is stored securely on servers hosted by Supabase. Supabase employs robust security measures to protect your data, including encryption at rest with AES-256 and encryption in transit via TLS. These measures help safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
2. Processing: Your personal information is processed securely and only by authorized personnel who has a legitimate need to access it for the purposes outlined in this Privacy Policy. We have implemented access controls and other safeguards to ensure your personal information is processed by applicable privacy laws and regulations.
3. Transferring: Your personal information may be transferred and processed internationally, including to countries outside your own, for the purposes outlined in this Privacy Policy. When transferring your personal information to other countries, we take appropriate measures to ensure that your data is protected with adequate security safeguards consistent with applicable privacy laws and regulations.

While we take all reasonable measures to protect your personal information during storage, processing, and transfer, it's important to note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

If you have any questions or concerns about how your personal information is stored, processed, or transferred, please contact us using the contact information provided in this Privacy Policy. We are committed to addressing concerns and ensuring your personal information is handled consistently with applicable privacy laws and regulations.

Cookies and Other Data Collection Technologies

At SpinLabAi, we may use cookies and other automatic data collection technologies to enhance your experience and improve our services. Here's how we handle cookies and other data-collection technologies:

Cookies:

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information, such as your preferences and settings, to provide a more personalized experience. We may use both temporary session cookies, which expire when you close your browser, and persistent cookies, which remain on your device longer.

Other Data Collection Technologies:

In addition to cookies, we may also use other automatic data collection technologies, such as web beacons, pixel tags, and similar technologies, to collect certain information about your device, browsing actions, and patterns. These technologies help us gather data such as your IP address, browser type, operating system, and pages visited, which we use to analyze trends, administer the website, track users' movements around the site, and gather demographic information.

Purpose of Use:

We use cookies and other data collection technologies for various purposes, including improving the functionality of our website, personalizing your experience, analyzing usage trends, and optimizing our marketing efforts. For example, we may use cookies to remember your preferences, track your session activity, and provide targeted advertisements based on your interests.

Managing Cookies:

You can manage cookies and other data collection technologies through your browser settings. Most web browsers allow you to control cookies through their settings, including accepting or rejecting cookies, deleting existing cookies, and turning off certain types of cookies altogether. Please note that if you choose to disable or refuse cookies, some features of our website may not function properly or be restricted to you.

Opting Out of Targeted Advertising:

Some third-party advertising networks and social media platforms may use cookies and similar technologies to deliver targeted advertisements based on browsing activity and interests. You can opt out of targeted advertising by adjusting your preferences through the settings provided by the relevant advertising networks and platforms.

By using our website, you consent to using cookies and other data collection technologies as described in this Privacy Policy. If you have any questions or concerns about our use of cookies and other data collection technologies, please contact us by using the contact information provided in this Privacy Policy. We are committed to ensuring that your privacy preferences are respected and honored.

Accuracy of Personal Information

Ensuring the accuracy and completeness of your personal information is important to us at SpinLabAi. We strive to maintain all personal information in our possession in an accurate, up-to-date, and relevant manner. Here's how we manage the accuracy of your personal information:

• Data Review: We regularly review our personal information to ensure its accuracy and completeness. This includes verifying the information provided by users at the time of collection and updating it as necessary.
• User Participation: We encourage users to notify us of any changes or inaccuracies in their personal information. Suppose you believe any personal data we hold about you needs to be more accurate, complete, and updated. In that case, you have the right to request access to, correction of, or deletion of your personal information. You can contact us using the contact information provided in this Privacy Policy to request updates or corrections to your personal information.
• Verification Processes: When you request access to, correction of, or deletion of your personal information, we may ask you to provide specific information to help us verify your identity and ensure the security of your personal information. This may include providing additional personal information or documentation to confirm your identity.
• Timely Updates: We will make reasonable efforts to promptly update or correct any inaccuracies in your personal information once verified. However, certain legal or regulatory requirements may prevent us from immediately complying with your request.
• Communication Channels: We provide various channels for users to communicate with us regarding the accuracy of their personal information, including email, mail, and phone. You can find the contact information for our privacy department in this Privacy Policy.
• Ongoing Monitoring: We continuously monitor data processing activities to ensure that applicable privacy laws and regulations handle personal information. This includes implementing controls and procedures to prevent unauthorized access, disclosure, alteration, or destruction of personal information.

By taking these measures, we aim to maintain the accuracy and integrity of your personal information and ensure that it is used and disclosed only for legitimate purposes. If you have any questions or concerns about the accuracy of your personal information, please get in touch with us using the contact information provided in this Privacy Policy. We are committed to addressing your concerns and ensuring your personal information is handled consistently with applicable privacy laws and regulations.

Safeguards

Protecting your personal information is a top priority at SpinLabAi. We employ various security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. Here's how we ensure the security of your personal information:

1. Encryption: All personal information transmitted between your device and our servers is encrypted using industry-standard encryption protocols, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS). This encryption helps prevent unauthorized parties from intercepting and accessing your data during transmission.
2. Access Controls: We restrict access to your personal information to authorized personnel who have a legitimate need to access it for the purposes outlined in this Privacy Policy. Access to personal information is granted on a need-to-know basis and is subject to stringent authentication and authorization procedures.
3. Firewalls: Our systems are protected by firewalls and other security mechanisms designed to prevent unauthorized access to our network and servers. Firewalls act as barriers between our internal network and the Internet, monitoring and controlling incoming and outgoing network traffic to protect against unauthorized access and cyber threats.
4. Regular Audits and Monitoring: We conduct regular audits and monitoring of our systems and infrastructure to detect and mitigate security vulnerabilities, unauthorized access attempts, and other potential security risks. These audits help ensure that our security measures are effective and up-to-date.
5. Employee Training: We provide comprehensive training on data security best practices, including the importance of safeguarding personal information, recognizing potential security threats, and adhering to our security policies and procedures. Employees must undergo regular security awareness training to stay informed about emerging security threats and best practices.
6. Incident Response Plan: In the event of a security incident or data breach, we have established incident response protocols to respond to and mitigate the impact of the incident promptly. Our incident response plan includes procedures for assessing the nature and scope of the incident, containing the breach, notifying affected individuals and authorities as required by law, and implementing remedial measures to prevent future incidents.
7. Third-Party Security: We carefully vet and select third-party service providers who handle or have access to your personal information to ensure adequate security measures are in place to protect your data. We require third-party vendors to adhere to strict security standards and contractual obligations regarding handling and protecting personal information.

By implementing these safeguards, we strive to maintain your personal information's confidentiality, integrity, and availability and protect it from unauthorized access or misuse. If you have any questions or concerns about the security of your personal information, please get in touch with us using the contact information provided in this Privacy Policy. We are committed to addressing your concerns and ensuring the protection and privacy of your data.

Openness and Access

At SpinLabAi, we are committed to transparency and accountability in our data handling practices. We believe in providing access to information about how your data is collected, used, and managed.

By promoting openness and facilitating access to information about your data, we aim to empower you to make informed decisions about your privacy and data protection. If you have any questions or concerns about openness and access to your personal information, please don't hesitate to contact us using the contact information provided in this Privacy Policy. We are committed to upholding your privacy rights and ensuring transparency in our data handling practices.

Here's how we promote openness and facilitate access to your personal information:

1. Transparency: We strive to make our data handling practices transparent by providing clear and comprehensive information about our privacy policies, procedures, and practices. This includes publishing this Privacy Policy on our website and making it easily accessible to users. Our Privacy Policy outlines the types of personal information we collect, the purposes for which we use it, and the measures we take to protect it.
2. Accessibility: We make every effort to ensure that information about your data is readily accessible. You have the right to request access to the personal information we hold about you, subject to certain legal and regulatory requirements. If you would like to access your personal information, you can submit a request to our privacy department using the contact information provided in this Privacy Policy.
3. Response to Access Requests: Upon receiving a request for access to personal information, we will respond promptly and provide you with access to the requested information within a reasonable timeframe. In certain cases, we may require additional information from you to verify your identity and ensure the security of your personal information.
4. Correction and Updates: If you discover that any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request corrections or updates to your information. We will promptly review your request and make any necessary corrections or updates to ensure the accuracy and completeness of your personal information.
5. Complaints and Inquiries: If you have any questions, concerns, or complaints about our data handling practices or the handling of your personal information, we encourage you to contact our privacy department using the contact information provided in this Privacy Policy. We are committed to addressing your concerns promptly and effectively resolving any issues.
6. Office of the Privacy Commissioner: If you are dissatisfied with our response to your inquiries or complaints, you can escalate the matter to the appropriate regulatory authority. The Office of the Privacy Commissioner oversees compliance with privacy laws and regulations and guides on privacy-related issues in Canada.

Links to Third-Party Websites

Our website may include links to third-party websites, applications, or services for your convenience or reference. However, it's important to note that these third-party websites are governed by their privacy policies and practices, which may differ from ours. Here's what you should know about links to third-party websites:

1. External Websites: Our website may contain links to external websites not operated or controlled by SpinLabAi. These links are provided for your convenience and reference only. We do not endorse or make any representations about these third-party websites' content, privacy practices, or security.
2. Privacy Policies: When you click on a link to a third-party website, you will be subject to that website's privacy policies and terms of use, which may differ from ours. We encourage you to review the privacy policies of these third-party websites before providing any personal information or engaging with them.
3. Third-Party Services: Some third-party websites or services linked to our website may offer products, services, or features that complement or integrate with SpinLabAi's offerings. While we may partner with these third parties to provide enhanced features or functionality, we do not control or endorse their products, services, or practices.
4. Responsibility: SpinLabAi is not responsible for third-party websites' privacy practices or content. We cannot guarantee the accuracy, completeness, or reliability of information provided on external websites nor ensure the security of any personal information you may disclose while visiting these websites.
5. Use Caution: We recommend exercising caution and discretion when visiting third-party websites and interacting with their content or services. It's important to read and understand the privacy policies and terms of use of any website you visit, especially when providing personal information or engaging in transactions.

By providing links to third-party websites, our goal is to offer additional resources and information to our users. However, we encourage you to use discretion and take necessary precautions when accessing external websites. We are committed to ensuring your online experience is safe, secure, and respectful of your privacy rights.

Minors

SpinLabAi's website and services are not directed toward individuals under 18 years of age ("minors"). We do not knowingly collect personal information from minors without verifiable parental consent. Here's what you should know about our policies regarding minors:

1. Age Requirement: SpinLabAi's website and services are intended for use by individuals who are 18 years of age or older. If you are under 18, you are not permitted to use our website or services without verifiable parental consent.
2. Verifiable Parental Consent: By applicable laws and regulations, we may require verifiable parental consent before collecting personal information from minors. Verifiable parental consent may include obtaining consent directly from a parent or legal guardian through a consent form, email, or other suitable methods.
3. Collection of Personal Information: If we discover that we have inadvertently collected personal information from a minor without verifiable parental consent, we will take prompt steps to delete the information from our records. We do not knowingly use, disclose, or retain personal information collected from minors for any purpose other than to provide the requested services or as required by law.
4. Parental Rights: Parents or legal guardians of minors who believe that their child has provided personal information to SpinLabAi without their consent may contact us using the contact information provided in this Privacy Policy. We will promptly investigate and take appropriate action to address any such incidents.
5. Educational and Parental Guidance: We encourage parents and guardians to discuss online privacy and safety with their children and to monitor their online activities. Parents need to be aware of the websites their children visit and the information they share online, including on social media platforms and other interactive websites.

By implementing these measures, we intend to protect the privacy and safety of minors online and comply with applicable laws and regulations regarding the collection and use of personal information from minors. We are committed to ensuring a safe and secure online environment for all users, including minors.

Changes to This Privacy Policy

SpinLabAi reserves the right to update or modify this Privacy Policy at any time in response to changes in legal requirements, business practices, or technological advancements. When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of the policy to indicate the most recent revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Here's what you should know about changes to this Privacy Policy:

1. Notification of Changes: If we make material changes to this Privacy Policy that affect the way we collect, use, or disclose your personal information, we will provide notice of such changes through a prominent notice on our website, via email (if you have provided us with your email address), or through other means as required by law.
2. Review of Changes: It's important to review any updates or modifications to this Privacy Policy to understand how the changes affect your personal information. By continuing to use our website or services after the effective date of the revised Privacy Policy, you consent to the updated terms and practices outlined therein.
3. Opt-Out Options: If you do not agree with any changes to this Privacy Policy, you may choose to opt-out of certain services or features or discontinue your use of our website or services. Your continued use of our website or services following the posting of changes to this Privacy Policy constitutes acceptance of those changes.

Contact Us

If you have any questions or concerns about changes to this Privacy Policy or would like more information about how your personal information is handled, please get in touch with us using the contact information provided in this Privacy Policy. We are committed to addressing your inquiries and ensuring that you clearly understand our data-handling practices.

• Company: SpinLabAi
• Email: team@spinlabai.com

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